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Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers. Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.
A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.
| Start Date | End Date | Format | Price | Book a seat |
|---|---|---|---|---|
|
August 01, 2022 09:00 GMT |
August 03, 2022 16:00 GMT |
In-person | £1,445.00 | Sign in / register to book a seat |
Our consultants are Microsoft Certified Trainers who can provide custom Microsoft Certified Training packages and workshops for Dynamics 365 and Power Platform.
We offer a wide range of training packages designed around your needs.
If you have an existing set of Microsoft products but want to improve how your employees are using it, their knowledge and ability to get more value from the systems then PROXIMO 3 can assist.
At PROXIMO 3 we have created a 5-day consultancy course that will take new or junior consultants and give them a grounding on projects, project roles, documentation, requirements gathering, reading body language, presentation skills and conflict resolution as well as our MVP’s sharing their own personal tips.
One of the biggest challenges with introducing a new Power Apps or deploying Dynamics 365 is employee uptake. Getting your employees to embrace the new solution and confidently use it. This will be a critical success factor for the project.
Effective training can deliver business value across your organisation, ensuring your employees are confident and happy with the digital infrastructure your organisation provides. With more knowledge comes greater productivity and business value.
Our Perth office has training facilities for 12 delegates at a time.
Return on investment for IT is delivered through employee training.
Make sure your employees are using business apps effectively.
We love inspiring and supporting people on their journey
