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Do you want to learn more about Dynamics 365? This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, the core capabilities of customer engagement apps as well as with each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. This course will include lecture as well as hands-on-labs.
The Microsoft Dynamics 365 Fundamentals (CRM) course is targeted to those looking to familiarize themselves with and gain a broad exposure to the marketing, sales, customer service, and field service capabilities of Dynamics 365.
This audience wants to explore the features and capabilities of Microsoft Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, and Dynamics 365 Field Service.
People in various roles and stages in their careers can benefit from this fundamentals course. The course is designed for IT professionals, business stakeholders, entrepreneurs, students, and people starting or changing careers who want to be exposed to the marketing, sales, customer service, and field service capabilities of Dynamics 365.
| Start Date | End Date | Format | Price | Book a seat |
|---|---|---|---|---|
|
April 03, 2023 09:00 GMT |
April 03, 2023 16:00 GMT |
In-person | £995.00 | Sign in / register to book a seat |
Our consultants are Microsoft Certified Trainers who can provide custom Microsoft Certified Training packages and workshops for Dynamics 365 and Power Platform.
We offer a wide range of training packages designed around your needs.
If you have an existing set of Microsoft products but want to improve how your employees are using it, their knowledge and ability to get more value from the systems then PROXIMO 3 can assist.
At PROXIMO 3 we have created a 5-day consultancy course that will take new or junior consultants and give them a grounding on projects, project roles, documentation, requirements gathering, reading body language, presentation skills and conflict resolution as well as our MVP’s sharing their own personal tips.
One of the biggest challenges with introducing a new Power Apps or deploying Dynamics 365 is employee uptake. Getting your employees to embrace the new solution and confidently use it. This will be a critical success factor for the project.
Effective training can deliver business value across your organisation, ensuring your employees are confident and happy with the digital infrastructure your organisation provides. With more knowledge comes greater productivity and business value.
Our Perth office has training facilities for 12 delegates at a time.
Return on investment for IT is delivered through employee training.
Make sure your employees are using business apps effectively.
We love inspiring and supporting people on their journey
